01 / Pick a play
Proven plays, ready to go live today.
Each play ships with the opening message, the qualifying questions, and the prompts already dialled in on real trade businesses. Fill in a few details about your shop, pick which leads it runs against, and turn it on.
- Speed-to-Lead, for the brand-new enquiry that needs a reply in seconds
- Database reactivation, for the old leads and past customers gone quiet
- Cold follow-up, for the enquiry that didn't get a reply the first time around
- More plays for quote chase and annual reminders rolling out this quarter
See the plays →
Database reactivationOld leads, woken up
Ready to go livePick a play, flip the switch
02 / Pick a goal
Book it. Link it. Or tee up a callback.
Every play is wired to one outcome. The AI doesn't try to do everything. It pushes the conversation toward the result you chose, then steps back out of the way.
- Book it live in your calendar, inside the SMS thread
- Send your booking link and let the lead self-book
- Capture the best time to call and tee it up for the office
See live booking →
Booked · Thu 10:30amBy AI · live calendar
Callback · Tue arvoCaptured · queued for office
03 / Talk
Sounds like one of your team, not a bot.
The AI roleplays as a named team member and opens with a natural identity check before it pitches. It reads the room: a keen reply, a polite no, or a quick "what's it cost?" all get handled differently. You can split-test two openers to see which one your customers actually reply to.
- Talks like a tradie, not a SaaS bot
- Reads each reply and answers in tone with what the lead actually said
- Split-test two openers and let the winner take over
See it in action →
"Hey, is this Jack?"Opener split-tested
Reply detectedRouted to the right response
04 / Follow up
A gentle nudge, then it backs off.
If the lead doesn't reply, the AI sends a couple of polite nudges over the following days. The moment they reply, every queued nudge cancels itself. If a thread turns hostile or someone says stop, the AI exits gracefully instead of keeping at it.
- Automatic follow-up nudges, cancelled the moment the lead replies
- Every inbound is read for tone, so hostile threads end with grace
- Opt-out wording is detected automatically and the AI stops
- A hard cap on conversation length, so nothing ever loops forever
See safety controls →
Nudge sentCancels on reply, automatically
Sentiment guard · exitHostile detected · stopped
05 / Hand off
It knows when to step aside.
The moment a conversation needs a human, the AI tags the contact, pauses the thread and pings your team. If a team member replies first, the AI sees it and stops automatically. You never talk over the top of each other, and you never miss the urgent one.
- Hands off the second a lead asks for a person, goes off-topic, or sounds urgent
- Auto-pauses the second your team replies inside the conversation
- A live board shows every conversation in flight, ready for you to take over
- You set the sending hours, the daily caps and the boundaries the AI plays inside
See the handoff flow →
Urgent · office pagedThe AI stepped aside
Team replied · pausedOne-click resume
06 / Wired in
Lives inside your Tradie Office Pro.
Every conversation, every answer, every booking goes straight onto the customer record. The office never wonders what was said, the field never has to re-ask. And it plugs into your calendar so the AI only ever offers a slot that actually exists.
- Plugs into your live calendar so the AI books real slots, not made-up ones
- Pulls answers out of the chat and onto the customer record automatically
- Answers common questions on its own, no escalation needed
- Full audit trail of every message and every handoff, inside Tradie Office Pro
See the platform →
Answer capturedSaved on the customer record
FAQ answeredNo human needed
